Prioritize a problem implies to keep into account the impact of the incidents and the frequency of the occurrences. Problem prioritization will take into account the severity of the problems.
Problem will be recorded with full historic record. This will be with date and time stamped to allow suitable control for escalation. A cross-reference will be made to the incident(s) which initiated the "Problem Record".
Problem Management will maintain information about problems and the appropriate workarounds and resolutions, to reduce the number and impact of incidents over time. In this respect, Problem Management has a strong interface with Knowledge Management.
After the investigation is complete and a workaround (or even a permanent solution) has been found, a solution will be raised and placed in the solutions entity Database in order to resolve further similar problems.