The users suggest ideas to improve your product and vote on existing suggestions. This way you know exactly what your user needs which help IT staff collaborate and share necessary information on open tickets to help with resolution.
Reduce workload and service delivery time by providing an integrated self-service portal to your users. Servicedesk software includes a user-friendly help desk self-service portal to allow IT administrators to better service end users.
Modify solutions in your knowledge base, change visibility of solutions and collaborate with multiple solution creators when you edit draft solutions.
Resolve incidents and document the incidents and resolutions for future use so as to save precious time and money. Servicedesk ensures that your knowledge base remains current and contemporary.