Alert Management

Alert Ticket and Dispatch Automatically

SERVICEBEE

Alert management enables organizations to create and manage communications related to major business issues or incidents. The process that monitors all events that occur through the IT infrastructure. It allows for normal operation and also detects and escalates exception conditions. This allows incident alert administrators to bring together all involved users during these alerts and establish quick and easy communication within this group. A virtual environment where your whole team can prepare for, react to and recover from each incident in real-time.

ITSM Service Desk service alert system was designed to be a simple solution for centralizing and managing alerts. service desk/ticketing systems are frequently designed around asset and relationships.

-> Alert views & categorization and visibility

  • The best way to manage alerts is to categorize the alerts based on the systems interacting in a particular scenario.
  • Instead of generic alerts, by categorizing the alerts, you can easily forward the alert to specific people looking into the support of a system or process.
  • Categorization can be framed around the direction of the message flow. So per category, you can have rules that will capture any alerts when the message flows inbound or outbound.
  • There are various ways in which you can assign a user to be a recipient of alerts.

-> Alert correlation

  • Alert correlation is a technique for making sense of a large number of events and pinpointing the few events that are really important in that mass of information.
  • Event correlation takes place in different components depending on the asset.
  • By automatic the correlation , you can improve in time detection, on time action and more productivity.
  • Alert identifies the root cause and sub-alert is another same alert generated.
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-> Alert event handling, Automation through scripts

  • Event & Alert Management deals with any kind of Event & Alert in the IT infrastructure and IT services.
  • Each Event & Alert is classified by determining its significance, analyzed and handled reflecting a handling rule.
  • Event & Alert Management is monitoring and handling all events occurring throughout the IT services and systems.

-> Alert history and occurence pattern

  • Alert Management is triggered by occurrence of noticeable signals or messages which has significance for the services of infrastructure.
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-> Alert processing & operations

  • For the general use of the Alert Management, you do not have to change the default alert processing settings.
  • Alerts are generally confirmed by the recipient. This means its status is changed and it will not be delivered, escalated, or displayed anymore.

-> Escalation & notification triggers - time & event

  • Alert Management helps prevent delays in the processing of critical situations, because the time between discovering and responding to such situations is reduced considerably.
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-> Alert Record

  • Alert device: Name/ Type/ ID Number of device alerting and device being effected
  • Alert component: Name of component alerting and component being effected
  • Type of failure: Failure occurred
  • Alert time/ date: Date and time of alert
  • Status : Status of the Alert.
  • Services : Service(s) affected by this Alert
  • Alert Description : The description of the Alert including the Alert Argument

-> In co-relevance with Incident

Alert Management monitors and handles all events occurring throughout the IT services and systems

-> Objectives

Every Alert runs through a set of standardized activities and procedures in order to ensure effective.

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