Gain direct visibility into business priorities through integration with a single click.
Allow your end-users to submit attached files to your Servicedesk, Covers attachments by email too.
Customize the Incident create form with custom fields.
You can add a custom tag to an incident so that you can later search and filter data based on this tag.
Enable or disable incident tagging. Also, agents can change the requester on existing tickets and add CCs to an incident.
The Collision detection determines if there are other incidents or requests scheduled to work on the same incident during the same scheduled time.