The Reporting dashboard gives you insight into how your Servicedesk is running. It provides data about your ticket volume and management, forums usage, and agent performance. The data in the reporting dashboard is updated when ever there is change in the performance. The Reporting dashboard includes:

• Overview shows ticket stats in the top section and enables you to view a ticket statistic or compare two ticket statistics.
• Leader board provides an agent leaderboard and enables you to gauge agent performance.
• Hourly Ticket Stream gives you the number of inflow and solved tickets data per hour for 24 hours.
• First response time widget shows you the count of tickets responded by the agent within one hour after they reached to ITSM Service Desk, responded between 1-4 hrs, 4-10hr and >10hrs ticket count.