ITSM Service Desk looks and feels exactly like email to your customers. They'll never know you're using a help desk.
Your customers will never have to go through a login portal or find a ticket number to get help. It’s as simple as email.
Respond to a ticket, change its status, assign it to a teammate or group, or leave a private note, right from your email. It’ll update automatically online in ITSM Service Desk.
Did a customer send a question to your personal email? Forward it to ITSM Service Desk to instantly create a ticket, and manage all of your support requests in the same system.