Pricing
Affordable and flexible plans to suit your business needs.
Helpdesk pricing is simple and affordable
COMPARE PLANS
| Free | Starter | Standard | Advanced | |
|---|---|---|---|---|
| Price | 30 days free trial | 30 days free trial | 30 days free trial | 30 days free trial |
| How do I buy? | Sign up and start using! | Sign up and start using! | Sign up and start using! | Sign up and start using! |
| Billed Annually
Your credit card will be charged once a year |
- | $15 per user/month | $25 per user/month | $39 per user/month |
| Billed Monthly
Your credit card will be charged each month |
Life time free for 1 Agent. $9 then onwards |
$19 per user/month | $29 per user/month | $49 per user/month |
| Environment | Multi-Tenant | Multi-Tenant | Multi-Tenant | Multi-Tenant |
| Ticket Management | Free | Starter | Standard | Advanced |
| Advanced email rules and automatic routing |  |
|
||
| Business hours and work schedules | |
|
|
|
| Macros (predefined responses) | |
|
|
|
| Ticket notes and time tracking | |
|
||
| Agent collision prevention | |
|
|
|
| Contact groups | |
|
|
|
| Tags to tickets | |
|
|
|
| Custom business rules | |
|
|
|
| Email Signatures | |
|
||
| Attach files | |
|
|
|
| Auto reply | |
|
||
| Spam filtering | |
|||
| Bulk actions | |
|
||
| Multi- Channel Support | Free | Starter | Standard | Advanced |
| Email (unlimited mailboxes) | |
|
||
| Unlimited Twitter Accounts | |
|
||
| Unlimited Facebook Accounts | 2 Accounts | |
||
| Live chat | |
|
||
| Feedback tab | |
|
|
|
| Self-Service Portal | Free | Starter | Standard | Advanced |
| User-friendly self-service helpdesk | |
|
|
|
| Knowledgebase | |
|
|
|
| Customization of the look and feel | |
|
||
| Multi-brand support | |
|
||
| Branded Domain Name | |
|
||
| Community Forums | |
|
|
|
| Themes | |
|
||
| Multiple products | |
|||
| SLA management | Free | Starter | Standard | Advanced |
| Business rules management through SLAs | |
|
||
| Escalation email for SLA violation | |
|
||
| Multiple business hours, Multiple SLA policies | |
|||
| Customization | Free | Starter | Standard | Advanced |
| Custom Dashboards | |
|
||
| Custom Widgets | |
|||
| Custom Reports | |
|
|
|
| Custom Fields | |
|
|
|
| Custom Rules | |
|
|
|
| Custom Views | |
|
||
| Custom Statuses | |
|||
| Custom Branding (Logo and Colors) | |
|
|
|
| Custom Domain Mapping | |
|
||
| Reports | Free | Starter | Standard | Advanced |
| Basic reporting | |
|
|
|
| Standard reporting | |
|
||
| Security | Free | Starter | Standard | Advanced |
| Agent password policies | |
|
||
| SSL certificate hosting | |
|
||
| Audit logs | |
|||
| Live Chat | Free | Starter | Standard | Advanced |
| Unlimited chats |
|
|
||
| Analytics report | |
|
||
| Chat widget customization | |
|
||
| Integrations | Free | Starter | Standard | Advanced |
| Third party applications | |
|
||
Frequently Asked Questions
Can I upgrade or downgrade my plan?
Absolutely! You're in full control of what plan you would like and you can easily upgrade or downgrade your account from within your Helpdesk subscription panel in settings tab.
Which options should I choose?
All plans start with the free trial and offer access to the full stack of tools available. Once you're in, you'll be able to select the features you need.
Does Helpdesk Support have an API?
Yes, we do have an API that we are continuously adding to in order to allow other 3rd party applications to integrate with Helpdesk Support.
How and when will I be billed?
All payments are made through our credit card processor. If you have chosen any paid features, billing will start 30 days after you input your credit card info. Invoicing is available for enterprise customers.
What happens when the 30-day trial is over?
The 30-day free trial is included with every plan, which means you can use it as much as you want with no restrictions. After the 30 day period, you'll need to enter your credit card information so that service for whatever plan you select won't be interrupted. If you choose to cancel your account before the 30 days is up, your account will expire
-
“Bizbee Helpdesk played crucial role in tracking the sales & improving the customer engagement. Bizbee brought a visibiity & accoountability in our sales team”Sushil Kumar
Co-founder & CEO of My Perfect Fit -
“ Bizbee Helpdesk acted as a virtual personal assistant in improving our sales teams performance. Mobile Helpdesk giving the quick & latest information about leads/deals for sales team to act ”Ramesh Varma
Managing Partner of TechPack Solutions -
“Bizbee Helpdesk acted as a system of record for our customers/deals by giving deeper insights about customer thinking.”Prateek Virmani
Founder of Funds Buddy