Let me tell you why Bizbee is here in the 1st place and the failures of traditional BPM solutions
HOW IT WAS IN PAST
BPM (Business Process Management) started its journey in late 80’s but it come into full existence in late 1990s. However, it was more of using the common processes like TQM, Six Sigma and Supply chain management in business processes.
In late 90s, everybody noticed software is a better option for business improvement and it was the same time BPM buzz started in the industry by few of the known vendors.When it was clear that technology could significantly improve the business process, software engineers created small frameworks on existing platforms to enable businesses.
That was the period where software can only be created/modified by software engineers (or) rare & expensive BPM consultants who can understand both worlds. An average & small business owner could not think of building an application that can improve his/her own business without depending on these expensive resources.
HOW IT IS IN PRESENT
In the last 5 years, there are significant changes in – technology, software development, services, and user consumption. Software is no longer available just for programmers. Lot of platforms came into market keeping in mind an average business user (can create in minutes where it used to take days and months for programmers long back).
This paradigm shift puts the traditional BPM tools in jeopardy. Though they are advanced, feature rich, but they are very complex as they were built in the era of – “only software professionals can access them”.
In the current heavy competitive market, businesses don’t have the waiting time & bombing budgets for the traditional BPM tools. Most of SMB customers don’t need 98% percent of features that traditional BPM tools are offering as those processes got to be automated. Very few exceptions, around 1% have extremely specialized and complex processes that traditional tools can support with complex flows. So, traditional BPM tools no longer have life in current ever changing business markets
Here are common pit falls and baggages that traditional BPMs carry
Consume lot resources
After installing the tool on-premise with a dedicated server space, customer should put lot of effort to make it usable.
- Internal IT teams spend lot of time to configure, monitor the infrastructure to make sure it’s running all the time.
- Dedicated maintenance and management team to run the regular patch updates, bug fixes
- Training team to educate users on the usability and understanding of the feature set
Horrible in look & feel
We are in era of complete UI make over happening in every 2 to 3 years. Customers (Gen-X and Gen-Y) are expecting the same behavior from the existing tools no matter when they got developed.
All the traditional BPM tools are developed in the era late 1990s, and all the time, tool vendors are enhancing the feature-set compared to enhancing user experience. All though functionality exists, users won’t feel that they are using present day product
Difficult to configure and customize
We are living in the Customer centric personalized content delivery & self service portals, whereas the traditional BPM tools are built in the developer centric era. An average business user configuring and customizing the functionality without the programmer (or) BPM expert is a not a reality at all.
In the past, customers were fine with change of their business process according to functioning of a tool. Whereas present day businesses can’t afford do that as efficiency is key element for their survival.
Customers wanted the change to be in the way they wanted, immediate, and more over they wanted to do themselves without dependency.
Cost is huge
Traditional BPMS spent & developed features that 99% of the customers don’t need it at all. They need high experts to maintain, manage and running this huge functionality. All this cost is transferred to the customers, though they don’t need it. Customers are not only end up paying the one-time cost for the software, but also recurring charges in – maintaining (Development team), monitoring (IT team), and managing (BPM experts).
End result – the price is huge for customer even for minimal usage.
Though all traditional BPM tools are installed on-premise and serve the customers one-on-one basis, still they are slow
As all the tools needs continuous maintenance and adding resources as and when the data size grows. If the customers don’t do it, it gradually slows down in terms of responses.
No integrations with tools in customer premises
As a business process enabler, it has to integrate and communicate with lot of tools sitting in the organization. As BPM tools were developed long back, they lack the integration hook points to collaborate with other tools in customer premises.
This one thing increases burden on business users doing the repetitive tasks in multiple tools. This manual effort leads to inconsistency of the data and frustration in the organization, bringing down their end user satisfaction.
New age tool
BIZBEE is a new age tool developed to address the above problems, keeping the following mantras in mind from the day #1.
- It should be SaaS
- It should be Self serviceable with max 2 hour on-boarding
- Process change should be done in matter of minutes
- Price should not be a tickling poi
- Customer users should love to use it (Gamification)
Bizbee gives the power of the business owners who are responsible for add, change their business flows on a regular bases as they know the common business problems come on day basis.
Bizbee is the tool that business owners like and business users love to work with
Bizbee got lot of traction from the small & medium business units as its power lies in addressing their problems. Self serviceable, intuitive tools like Bizbee eliminating the traditional software tools in the medium and big enterprises for their day to day operations.
Don’t get into the trap with vendors of these traditional BPM tools without evaluating their tool by applying to your critical business processes before opting.
You can sign-up and evaluate Bizbee here